Privacy Policy

At Wow Stunning, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how Wow Stunning collects, uses, stores, processes, and protects your information when you visit or use our website, www.wowstunning.com, purchase our products, use our services, contact us, or otherwise interact with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our website or provide your personal information to us.

This Privacy Policy should be read together with our Terms & Conditions, Disclaimer, Shipping Policy, Cancellation & Refund Policy, and any other policies or notices made available on our website.

1. Information We Collect

We may collect different types of information depending on how you interact with our website and services. The information we collect may include personal information, transaction information, technical information, and information that you voluntarily provide to us.

Personal Information

When you create an account, place an order, contact us, subscribe to communications, request assistance, or otherwise interact with our website, we may collect information such as:

• Your name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• City, state, postal code, and country
• Account login information, where applicable
• Order and purchase information
• Information you provide when contacting customer support
• Any other information you voluntarily provide to us

You should only provide personal information that is accurate, complete, and necessary for the relevant purpose.

Payment Information

When you make a purchase through our website, payment information may be processed by third-party payment service providers. Depending on the payment method used, such information may include payment card details, UPI information, bank-related information, or other payment information required to complete a transaction.

Wow Stunning does not necessarily directly store complete payment card details on its own servers. Payment information may be collected and processed by authorised third-party payment providers in accordance with their own privacy policies and security practices.

We may receive limited payment-related information from payment providers, such as payment status, transaction reference numbers, payment method, or other information required to confirm and manage your order.

Technical and Device Information

When you visit our website, certain technical information may be automatically collected. This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Screen resolution
• Language preferences
• Time zone
• Referring website or page
• Pages viewed and interactions with the website
• Date and time of visits
• Approximate location derived from technical information
• Other diagnostic and usage information

This information may be collected through server logs, cookies, analytics tools, pixels, tags, and similar technologies.

2. Information You Provide to Us

We collect information that you voluntarily provide when you interact with Wow Stunning. For example, you may provide information when you:

• Create or manage an account
• Place or manage an order
• Request a return, cancellation, exchange, or refund
• Contact customer support
• Submit an enquiry or feedback
• Subscribe to promotional communications
• Participate in surveys, contests, or promotions
• Interact with us through social media
• Use website features or services that request information

3. How We Use Your Information

We may use the information we collect for legitimate business, contractual, operational, security, and customer-service purposes, including:

• Processing and fulfilling your orders
• Processing payments and confirming transactions
• Arranging shipping and delivery
• Providing customer support
• Managing returns, cancellations, exchanges, and refunds
• Creating and managing customer accounts
• Communicating with you about your orders
• Responding to questions, enquiries, and feedback
• Providing information about products and services
• Improving our website and customer experience
• Understanding website usage and customer preferences
• Detecting and preventing fraud, abuse, and unauthorised activity
• Maintaining website security and functionality
• Complying with applicable laws and legal obligations
• Enforcing our terms, policies, and contractual rights
• Conducting business administration and internal record keeping

4. Order and Transaction Information

When you place an order with us, we collect and use information necessary to process and fulfil that order. This may include your name, contact information, billing information, shipping address, products purchased, order value, transaction details, and delivery information.

We may retain transaction and order information for accounting, customer-service, warranty, legal, tax, fraud-prevention, and other legitimate business purposes for as long as reasonably necessary or as required by applicable law.

5. Cookies and Similar Technologies

Wow Stunning may use cookies and similar technologies to operate and improve our website, remember preferences, understand how visitors use our website, and provide relevant functionality.

Cookies are small data files that may be stored on your device when you visit a website. They may allow a website to recognise your browser and remember certain information.

Cookies may be used for purposes such as:

• Keeping the website functioning correctly
• Maintaining shopping cart and session information
• Remembering user preferences
• Understanding website traffic and usage
• Improving website performance
• Detecting security issues and fraudulent activity
• Measuring the effectiveness of marketing campaigns
• Providing relevant advertising or promotional content, where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality, performance, or availability of some features of our website.

6. Analytics and Website Performance

We may use analytics and similar technologies to understand how visitors interact with our website. These tools may collect information such as pages visited, time spent on pages, device information, approximate geographic information, traffic sources, and interactions with website features.

Analytics information helps us understand website performance, identify technical problems, improve navigation, evaluate customer behaviour, and improve our products and services.

Analytics providers may process information according to their own privacy policies and terms. Where applicable, you may be able to manage certain analytics or tracking preferences through your browser or the relevant third-party service.

7. Marketing and Promotional Communications

Where permitted by applicable law, we may use your contact information to send you information about products, offers, promotions, new collections, events, or other updates that may be relevant to you.

You may unsubscribe from promotional email communications by following the unsubscribe instructions included in the relevant communication.

Even if you opt out of promotional communications, we may still send necessary transactional or service-related communications, such as order confirmations, shipping updates, payment notifications, security notices, and responses to your enquiries.

8. Sharing of Personal Information

We do not sell your personal information as a standalone commercial product. However, we may share information with trusted third parties where reasonably necessary to operate our business, provide services, complete transactions, or comply with legal obligations.

These third parties may include:

• Payment processors and payment service providers
• Shipping, logistics, and delivery partners
• Technology and hosting service providers
• Website analytics and performance providers
• Customer support and communication service providers
• Marketing and advertising service providers, where applicable
• Fraud prevention and security service providers
• Professional advisers, auditors, and consultants
• Government authorities or law enforcement where legally required

We expect service providers that process personal information on our behalf to use appropriate safeguards and to process information only for authorised purposes.

9. Shipping and Delivery Partners

To fulfil your order, we may provide relevant information to shipping, logistics, and delivery partners. This may include your name, telephone number, shipping address, order information, and other information necessary to deliver your purchase.

Delivery partners may process your information in accordance with their own terms and privacy policies. We only intend to provide information reasonably necessary for fulfilment and delivery of your order.

10. Third-Party Payment Providers

Payments made through our website may be handled by third-party payment processors. These providers may collect, process, and store payment information in accordance with their own privacy policies, security practices, and applicable requirements.

We recommend reviewing the privacy policy of the payment provider you use if you would like more information about how your payment information is processed.

11. Virtual Try-On and Image-Based Features

Our website may provide virtual or image-based features, including our “Try & Buy” virtual try-on experience. These features may require access to your device camera, photographs, or other visual information depending on how the feature operates.

Where you choose to use a camera or image-based feature, information may be processed by Wow Stunning or by third-party technology providers supporting that feature.

We recommend reviewing the permissions presented by your device or browser before enabling camera or image access. You can generally control camera and device permissions through your browser or device settings.

Unless otherwise stated at the time the feature is used, images or camera information provided for virtual try-on functionality are intended to be used only for the relevant feature and its operation.

12. Social Media and Third-Party Platforms

Our website may contain links, buttons, widgets, embedded content, or other integrations provided by third-party platforms, including social media services.

If you interact with such third-party features, the relevant third party may collect information about your interaction. Such collection and use is governed by the third party's own privacy policy and terms.

We are not responsible for the privacy practices, security, content, or policies of third-party platforms that are outside our control.

13. Information from Third Parties

We may receive certain information about you from third parties where permitted by law and where necessary for legitimate business purposes. For example, we may receive transaction or payment confirmation information from payment providers, delivery information from logistics providers, or fraud and security information from service providers.

We may also receive information when you interact with our social media pages, advertising campaigns, or other third-party platforms.

14. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

Depending on the nature of the information and the circumstances, these measures may include access controls, authentication mechanisms, encryption or secure transmission technologies, monitoring, security procedures, and restricted access to personal information.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.

The retention period may vary depending on the type of information, the purpose for which it was collected, legal requirements, and legitimate business needs.

When personal information is no longer reasonably required, we may delete, anonymise, aggregate, or otherwise securely dispose of it, subject to applicable legal and regulatory requirements.

16. Your Privacy Choices

Depending on applicable law, you may have certain rights and choices relating to your personal information.

These may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of certain promotional communications
• Request information about how your personal information is processed
• Exercise other rights available under applicable law

Some requests may be subject to legal or contractual limitations. For example, we may be required to retain certain information for tax, accounting, fraud prevention, legal, security, or other legitimate purposes.

17. How to Make a Privacy Request

If you would like to request access, correction, deletion, or other assistance relating to your personal information, please contact us through the customer support or contact channels available on our website.

To protect your information, we may need to verify your identity before completing certain requests. We may also request additional information where reasonably necessary to process your request securely.

18. Children's Privacy

Our website and services are intended for general audiences and are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us in a manner that violates applicable requirements, please contact us so that we can review and take appropriate action.

19. International Data Transfers

Depending on the service providers and technologies used to operate our website, your personal information may be processed or stored in countries other than the country in which you reside.

Where personal information is transferred across jurisdictions, we intend to take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

20. Fraud Prevention and Security

We may collect and process information to identify, investigate, and prevent fraud, abuse, unauthorised transactions, account misuse, security incidents, and other potentially harmful or unlawful activities.

This may include analysing transaction information, device information, IP addresses, account activity, and other information relevant to protecting our customers, business, website, and payment processes.

21. Legal and Regulatory Disclosures

We may disclose personal information when we reasonably believe that disclosure is necessary to comply with applicable law, regulation, court order, legal process, government request, or other lawful requirement.

We may also disclose information where reasonably necessary to protect our rights, property, customers, employees, users, or the security and integrity of our website and services.

22. Business Transfers

If Wow Stunning or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, sale, transfer, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Where required, we will take reasonable steps to ensure that personal information continues to receive appropriate protection following such a transaction.

23. Third-Party Websites

Our website may contain links to third-party websites, applications, payment services, social media platforms, marketplaces, or other external services.

These third-party services operate independently from Wow Stunning and may have their own privacy policies, terms, cookies, and data-collection practices.

We encourage you to review the privacy policies of third-party websites before providing them with personal information. Wow Stunning is not responsible for the privacy or security practices of third-party websites or services that we do not control.

24. Data Accuracy

We rely on the information you provide to us for many aspects of our business and services. You are responsible for ensuring that the information you provide is accurate and up to date.

If your personal information changes, you may contact us to request that the relevant information be updated, subject to applicable law and reasonable verification requirements.

25. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our website, products, services, technology, business practices, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date displayed at the top of this page. We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

Your continued use of our website after an updated Privacy Policy has been posted may, where permitted by applicable law, indicate your acknowledgement of the updated policy.

26. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Wow Stunning handles personal information, please contact us through the customer support channels provided on our website.

We will make reasonable efforts to review and respond to privacy-related enquiries within a reasonable period and in accordance with applicable law.