Question 1

How do I place an order?

Accepted Answer

Browse our collections, add items to your bag, and proceed to checkout. You can check out as a guest or create an account for faster ordering next time.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) on eligible orders.

Question 3

Is Cash on Delivery available?

Accepted Answer

Yes, COD is available on most orders. If it's not showing at checkout for your order, it means COD isn't available for that particular order value or location.

Question 4

Can I modify or cancel my order after placing it?

Accepted Answer

Contact us as soon as possible after placing your order. Once an order has been packed or shipped, it can no longer be modified or cancelled.

Question 5

Do you provide GST invoices?

Accepted Answer

Yes, every order comes with a proper tax invoice showing GST, available as a downloadable PDF from your order confirmation email and your account.

Question 6

What are your shipping charges?

Accepted Answer

Shipping is free on orders above ₹999. Below that, a flat shipping fee applies at checkout.

Question 7

How long does delivery take?

Accepted Answer

Most orders are delivered within 4–7 business days, depending on your location. Metro cities are usually faster.

Question 8

Do you ship pan-India?

Accepted Answer

Yes, we deliver across India, including most pin codes serviceable by our courier partners.

Question 9

How can I track my order?

Accepted Answer

Use the Track Order page with your order number and registered mobile number, or check the tracking link in your order confirmation email.

Question 10

What is your return policy?

Accepted Answer

We offer a 7-day easy return window from the date of delivery, for items in original, unused condition with tags intact.

Question 11

How do I initiate a return or exchange?

Accepted Answer

Sign in to your account and select the order you'd like to return, or contact our support team with your order number.

Question 12

When will I get my refund?

Accepted Answer

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Question 13

Can I return sale or discounted items?

Accepted Answer

Items purchased during clearance or flash sales may be marked final sale — this is noted on the product page if applicable.

Question 14

Is your jewellery real gold or silver, or artificial?

Accepted Answer

Our pieces are crafted using gold-plated brass, sterling silver, and high-quality artificial materials depending on the collection — each product page lists its exact materials.

Question 15

How do I care for my jewellery?

Accepted Answer

Avoid contact with water, perfume, and sweat. Store pieces in the pouch provided, away from direct sunlight, and wipe gently with a soft cloth after wearing.

Question 16

Do you offer a warranty?

Accepted Answer

Manufacturing defects are covered for 30 days from delivery. This doesn't cover normal wear, tarnishing from moisture/perfume contact, or accidental damage.

Question 17

How do I find my bangle or ring size?

Accepted Answer

Visit our Size Guide page for step-by-step measuring instructions and size charts for bangles and rings.

Question 18

What if the size doesn't fit?

Accepted Answer

You can exchange it for a different size within our 7-day return window, as long as it's unused and in original condition.

Question 19

What is Try & Buy?

Accepted Answer

On select products, Try & Buy lets you see the jewellery placed on you in real time using your camera, or on an uploaded photo — helping you decide before you buy.

Question 20

Is my camera or photo data saved anywhere?

Accepted Answer

No. Everything runs directly in your browser — nothing is uploaded to our servers unless you choose to download or share your result yourself.

Question 21

Do I need an account to order?

Accepted Answer

No, you can check out as a guest. Creating an account just makes it faster to track orders and reorder favourites.

Question 22

I ordered as a guest — can I still track or return my order?

Accepted Answer

Yes. Use Track Order with your order number and phone, or create an account with the same email you used at checkout and use "Find your guest orders" on your Account page.

Question 23

How do I contact customer support?

Accepted Answer

Reach us via the Contact Us page, or WhatsApp us directly — we typically respond within a few hours on business days.

Frequently Asked Questions

Ordering & Payment

Shipping & Delivery

Returns & Exchanges

Product & Quality

Sizing

Try & Buy

Account & Support

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